Butler/ Head Waiter

We are looking for a talented, enthusiastic and experienced Head Waiter/ Butler to join our team at one of our prestigious contracts.

Serves food courses and alcoholic/non-alcoholic beverages to guests. Also Provides a courteous, professional, efficient, flexible and personalised service at all times. Always well groomed, clean, pleasant and creating renowned memorable experiences for the guests.

Duties and Responsibilities:

• Take care of all guests and coordinate with all concerned departments to fulfil guest needs and requests.
• Fully aware of the Room Service and other menus, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
• Keeps concerned departments informed about the guest allergies and food preferences.
• Update software with guest preference, likes and dislikes on to the guest profile section.
• Demonstrate discretion and courtesy when entering into the private space of guests
• Follows all the guest needs until they are completed to the total guest satisfaction.
• Welcomes guest.
• Escorts the guests to their assigned lounges.
• Knowledge of using the point of sale software, Property management software and any other system or software to perform the duties.
• Able to perform software operations like check-ins / check-outs, update profile, lounge reservation and requests.
• Records transactions and order items in Point of sales (POS) system or manually.
• Helps monitoring the stock inventory and to follow up on pending issues with the tracking system and store requisition forms.
• Checks in with guests to ensure satisfaction with each food course and/or beverages.
• Performs all his/her duties with the sense of priority and dedication.
• To welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
• Carries out checkout in efficient manner, offering luggage assistance and transportation.
• Wishes fond farewell to the guest at the time of departure.
• Understands and strictly adheres to the Rules & Regulations of the Company a policy on Fire, Hygiene, Health and Safety.