Call Center Agent - Arabic speakers
<p><strong>About the Role</strong></p><p>The Contact Centre Agent will be responsible for managing customer interactions and ensuring a high level of satisfaction through effective communication and problem-solving.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Answer incoming calls and respond to customer inquiries professionally</li><li>Make outbound calls for follow-ups when needed</li><li>Provide accurate and complete information using company tools</li><li>Handle complaints calmly and offer solutions within set timelines</li><li>Keep records of interactions, process customer accounts, and file documents</li><li>Follow company procedures and guidelines</li><li>Escalate issues to the right department when necessary</li><li>Meet individual performance targets and support overall team goals</li></ul><p><br></p><p><strong>Qualifications</strong></p><p>High school diploma or equivalent; further education is a plus.</p><p><br></p><p><strong>Required Skills</strong></p><ul><li>Fluency in Arabic and English (spoken and written)</li></ul><p><br></p><p><strong>Preferred Skills</strong></p><ul><li>Experience in a customer service role</li><li>Strong communication and interpersonal skills</li></ul>