Call Centre Agent – Kempton Park, Ekurhuleni

As a call centre agent in Kempton Park, you'll be the voice between businesses and their customers — handling inbound queries, resolving complaints, processing orders, and sometimes doing outbound follow-up calls. Given the area's dominant industries, many roles here support logistics tracking (helping customers trace parcels through Takealot or DSV), airline-related services near OR Tambo, or freight forwarding queries. You'll work at a desk with a heet and computer system, logging every call and following scripts or call guides. Most employers provide full training, so you don't need prior experience to start. Shifts are structured, and you'll be expected to meet call targets and customer satisfaction scores. Over time, agents move into team leader, quality assurance, or training roles. It's an indoor, stable job with real growth potential in Kempton Park's fast-expanding business parks.