Casting Specialist – Content Moderation

August 24, 2026

Job Description:

Review and analyze user-generated postings and verification details to ensure the legitimacy of users and job listings
Request, collect, and analyze additional information or verification from job posters
Identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating when necessary
Assess user legitimacy using background checks, IDs, independent research, investigations, and verification materials
Monitor system-generated alerts related to client and job-poster activities and determine appropriate actions
Investigate scam complaints and inappropriate behavior reports, including decisions on client removal
Copy-edit and optimize job posts to align with business objectives
Manage ticket-queue pipelines, prioritizing incoming job posts by importance and timeliness
Source missing information and enter job details from employers and third parties for publication
Educate and assist clients with job-posting and application-management tools
Address customer service issues requiring specialized casting knowledge
Guide and train clients on casting tools and troubleshoot issues
Collaborate with customer service, account management, and business development departments
Support research projects and triage escalated customer-service tickets
Review job database reports for jobs requiring attention, recategorization, or early expiration
Assist team members with training, troubleshooting, and escalated cases
Perform other assigned responsibilities and tasks

Requirements:

Self-directed, efficient, and able to work autonomously
Demonstrated experience handling a high volume of specialized content and users
Highly organized, detail- and deadline-oriented
Able to evaluate information and make decisions independently
Advanced written and verbal communication skills adaptable to various personalities and seniority levels
Excellent copy-editing, fact-checking, proofreading, and research skills
Good data-entry, account-management, and client-support skills
Technical acuity with online casting and hiring technology
Strong analytical skills for assembling and interpreting data to assess content validity
Willingness to learn about film, TV, theater, commercial production, performing arts, marketing, and casting; knowledge of these areas is a bonus
Availability for a shifting schedule from 12AM–9AM
Must bring your own device

Benefits:

Share Share