Job Description
Job title: Customer Administrator
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Location: East London
Salary: £31,000
Type: Permanent, full time
A well-established Build to Rent operator is looking for a Customer Administrator to join its central administration team in East London. Working alongside a small team of administrators, you'll manage the tenancy process from application through to move-in, making sure every stage is accurate, compliant and delivered within service standards.
It's a fast-paced, high-volume environment. You'll often be one of the first points of contact for residents, working closely with on-site teams, Finance and Leasing.
Key responsibilities
- Handle incoming enquiries across the portfolio, taking ownership through to resolution
Manage new tenancy administration from application to move-in — qualifying applications, ID and Right to Rent checks, referencing, fraud checks, tenancy agreements and prescribed informationManage ongoing contracting activity including renewals, transfers, extensions, surrenders, parking and storage licences, pet applications, utility agreements and payment plansMaintain accurate tenant accounts and tenancy records across all business systems, keeping documentation complete, compliant and audit readyProcess payments, raise charges, account amendments and rent splitsAdminister Direct Debit instructions and issue tenant statementsRegister, release and deregister tenancy depositsChase rent arrears and other debt in line with agreed processes, liaising with site teams and FinanceSupport statutory notices and legal proceedings including section notices, evictions and bailiff appointments, liaising with solicitors where requiredMaintain up-to-date knowledge of Right to Rent, GDPR and residential tenancy legislationIdentify opportunities to improve processes and ways of working
Essential experience
- Previous experience in Build to Rent, residential lettings or residential property administration
Strong track record of delivering high-quality customer service in a fast-paced environmentExperience managing xgikmsk the end-to-end tenancy administration process, including residential contractsExperience using tenancy referencing platformsGood understanding of Right to Rent requirementsGood working knowledge of Microsoft Office
Desirable
- Experience using a property management system such as Yardi, MRI or similar
CRM experienceKnowledge of tenancy deposit administrationExperience supporting arrears or debt management processesKnowledge of current residential lettings legislation
Skills
Strong communicator, well organised, excellent attention to detail, comfortable prioritising competing worklo, and a genuine team player.
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