Customer Operations Specialist

Job Description:

• Provide customer service to owners seeking contract, file, or case status and progress updates
• Support client requests, inquiries, or questions related to Title and Recording issues
• Develop strong customer relationships through professional customer service and communication
• Communicate properly with buyers and sellers throughout title changes and establish clear process expectations
• Handle high call volume while providing an exceptional customer service experience
• Receive inbound calls from owners, sales agents, third parties, and internal departments and provide accurate information about GVT services
• Complete outbound calls to owners regarding their contract files or cases in system queues
• Coordinate status updates and requests for recording or sales documents and title services
• Maintain professional communication via phone and in person
• Review and handle shared department inboxes for Transitions, transfers of ownership, and other title-related functions
• Verify customer information and update system information as needed
• Update systems with detailed comments regarding owner interactions
• Input and update spreheets and other programs to track activity
• Collect and process GVT fees and payments
• Assist internal and external customers with resale transactions
• Help with team member training as needed
• Carry out reasonable requests from management

Requirements:

• High School Diploma or equivalent
• 1 year of Customer Service Experience
• Good written, verbal & communication skills
• Ability to multi-task and work well under pressure
• Enthusiastic team player attitude
• Solid and consistent customer service skills
• 2 years of Customer Service in the Vacation Ownership industry is advantageous
• Knowledge of documents required for a timeshare closing is advantageous
• Detail oriented and basic skills with Microsoft Office software are advantageous

Benefits:

• Medical, Dental, and Vision insurance from Day One
• 401k plan with company match
• Life insurance
• Company stock purchase program
• Outstanding Team Member benefits
• Discount travel programs
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition
• Learning and advancement opportunities
• Reasonable accommodation and employment benefits for individuals with disabilities