Customer Support Email & Chat Process Executive
We are looking for a Email & Chat Process Executive to join our team at Flipkart. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2B Sales. The role offers ₹24,500 - ₹26,500 and a dynamic environment with opportunities for growth.
The minimum qualification for this role is 12th Pass and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
Key Responsibilities:
- Handle customer calls in a professional and efficient manner
- Address customer queries, concerns, and complaints with a problem-solving approach
- Maintain accurate records of customer interactions and follow-ups
- Provide timely and relevant information to customers to resolve their issues
- Work collaboratively with other teams to escalate and resolve complex issues
- Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 12th Pass and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
- It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.
More about this Customer Support Email & Chat Process Executive job
Please go through the FAQs to get all answers related to the given Customer Support Email & Chat Process Executive job
Can freshers or experienced candidates apply for this Customer Support Email & Chat Process Executive role?Ans : Candidates who have a 12th Pass and above qualification can apply for this Customer Support Email & Chat Process Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Email & Chat Process Executive job ranges between ₹24,500-₹26,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Email & Chat Process Executive job follows a Day shift.
Is this a work from home job?
Ans : This is a work from home job and can be done remotely.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Email & Chat Process Executive job is located in Jor bagh, Delhi.
Why should you apply for this Customer Support Email & Chat Process Executive job?
Ans : This Customer Support Email & Chat Process Executive job offers a salary between ₹24,500-₹26,500 per month. This is a Full Time opportunity and has 5 openings available.