Digital Onboarding Specialist

Job Description:

• Lead new clients through the digital onboarding process
• Conduct training sessions on digital marketing tools and the client dashboard
• Set up clients on digital advertising products according to their business objectives
• Follow up with clients and publishers to obtain account permissions before campaign start dates
• Provide early reporting, insights, and recommendations to optimize digital advertising efforts
• Support product changes when permissions cannot be obtained
• Act as the client point of contact via calls, texts, or video during onboarding

Requirements:

• Experience in digital advertising required
• Excellent communication and interpersonal skills
• Ability to communicate technical concepts to non-technical clients
• Familiarity with digital marketing reporting tools
• Experience conducting reporting calls
• Analytical mindset and ability to interpret data and make data-driven recommendations
• Exceptional organizational and time-management skills
• Proactive problem-solving skills and commitment to client satisfaction
• Proven customer-facing experience, preferably in digital marketing or at a digital agency
• Previous digital account manager experience with the Meta platform is advantageous
• DSP experience is advantageous
• Experience with Google and Google My Business is advantageous

Benefits: