Job Description: Lead and develop a global team of Account Managers across multiple customer segments Own retention, expansion, renewals, and revenue growth across hundreds of key customers Build scalable processes, playbooks, and methodologies that elevate AM performance Partner with product, support, and sales to create a unified customer lifecycle Step in as an executive sponsor for strategic accounts when needed Establish KPIs, dashboards, and forecasting models that guide operational excellence Hire, coach, and grow high performing AM talent as the function scales Build rigorous QBR, value realisation, and adoption frameworks Influence GTM strategy through customer insights and data driven recommendations Requirements: Experience leading AM or Customer Success teams in a SaaS environment Proven track record driving expansion, renewals, and NRR improvement Strong operational instincts with the ability to build structure at speed Excellent executive presence and communication skills Comfort working directly with enterprise level customers Passion for developing people and building high trust teams Ability to thrive in a high growth, high accountability environment Strategic thinker who is equally comfortable being hands on Benefits: Remote first culture with high trust and autonomy