Help Desk Analyst II – Escalations & Remote OS Support

Windward Risk Managers is seeking a proficient Help Desk Analyst II to support Windows and macOS environments, manage user accounts in AD and Microsoft 365, and assist with onboarding and training. You will work closely with senior staff to resolve complex tickets and improve IT operations.

The role emphasizes hands-on troubleshooting, remote sessions, documentation, and escalation to higher-tier teams as needed. On-site Florida location.