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Junior Client Services Coordinator (Entry Level)

About Commerce Dynamics

Commerce Dynamics is an enterprise e-commerce software technology company. We power custom, end-to-end auction marketplaces and digital solutions for some of the world's most iconic brands across Sports, Loyalty, Retail, and Hospitality, including:

  • Major sports leagues (e.g. MLB, NFL, etc.),
  • Global airlines (e.g. Delta, Southwest),
  • And top loyalty programs (e.g. Hilton Honors, Wyndham Rewards, etc.).

Driven by our proprietary marketplace software platform, OpenCanvas, we help brands monetize, engage, and grow their audiences. We’re looking for a motivated, detail-oriented team player eager to launch their career in e-commerce and client services!

The Role

As a Junior Client Services Coordinator, you will join our Client Services team in a hands-on, entry-level role designed for career growth. Working closely with senior account managers, you will support the day-to-day operations of our client marketplaces, act as a bridge between internal technical teams, and help ensure our clients receive top-tier support.

This is an ideal starting role for a recent graduate or early-career professional looking to gain exposure to enterprise software, e-commerce operations, and tech account management.

Key Responsibilities

Client Operations & Support Execution

  • Become a hands-on power user in our enterprise marketplace platform, OpenCanvas, handling daily platform setup and administrative tasks.
  • Respond to routine client inquiries, questions, and support requests in a timely, professional manner.
  • You will be responsible for scheduling, preparing agendas, and taking notes for regular client check-ins and meetings.
  • Log, track, and follow up on platform bugs and technical issues by coordinating with our solutions and developer teams.
  • Help gather, format, and review marketplace performance data for client reporting.

Project Coordination & Team Support

  • Perform administrative tasks related to onboarding new clients and launching new marketplace features.
  • Maintain organized project documentation, timelines, and action items across internal tools.
  • Provide sales support when needed by preparing presentation materials or setting up demo environments.

Culture & Team Engagement

  • Participate actively in team-building activities, virtual trivia, and team outings.

Qualifications & Skills

  • Experience: 0–2 years of experience in client support, customer service, administration, or relevant internship experience in a digital/business environment.
  • Education: Post-secondary degree or diploma in Business, Marketing, Communications, Technology, or a related field.
  • Tech Aptitude: Strong digital literacy—comfortable learning new software applications quickly and familiar with basic e-commerce concepts.
  • Communication: Excellent written and verbal communication skills with strong business etiquette.
  • Detail & Organization: High attention to detail, strong time-management skills, and the ability to track multiple moving parts.
  • Mindset: Enthusiastic, coachable, process-driven, and excited to learn in a fast-paced environment.
  • Location Requirement: Must be able to work in our Toronto-based office 4 days out of the week.

What We Offer

  • Competitive Entry-Level Salary: $45,000 – $50,000 CAD per year plus a benefits package.
  • Structured Mentorship: Direct training from experienced Account Managers and Client Services leaders.
  • Clear Career Path: Opportunity to grow into an Account Manager role as you gain mastery of the platform and show strong competency managing clients.
  • Exciting Portfolio: Direct exposure to top global brands in sports, travel, and retail.

How to Apply

We are looking for detail-oriented candidates who are passionate about e-commerce and sports/loyalty brands!

To schedule an interview, please send your resume to jobs@commercedynamics.com with the subject line: Junior Client Services Coordinator Application - [Your Favorite Hotel, Airline, Athlete, or Sports Team]

Pay: $45,000.00-$50,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Paid time off

Application question(s):

  • You demonstrate attention to detail and are well organized?
  • You are able to quickly learn and use software tools and applications with ease?
  • Describe how you use AI

Education:

  • Bachelor's Degree (required)

Language:

  • English (required)

Work Location: In person

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