Lead Implementation Shared Services Ops – Elevate Implementation
Job Description:
- Supervise operations for the designated team
- Supervise daily work and delegate assignments
- Train, coach, and develop new and existing team members
- Facilitate business and team update communications through meetings, 1:1s, and team huddles
- Provide input and recommendations on performance management, promotions, terminations, and performance issues
- Develop best practices with management to improve team performance
- Handle escalated client and departmental issues and determine resolutions
- Take appropriate action on employee performance and conduct issues with managers
- Conduct quality assessments and evaluations
- Meet weekly with teams to review assignments and performance metrics
- Resolve escalated client concerns while communicating with Paylocity leadership, executives, and C-level client contacts
- Identify improvement areas and recommend supplemental training
- Lead training for new and existing team members
- Create, update, and maintain training and reference documentation
- Act as a technical resource and answer inquiries
- Manage incoming workload through queue monitoring, organization, and communication with Implementation Managers, Team Le, Consultants, and Data Conversion
- Update tools and internal training documentation
- Perform other assigned duties
Requirements:
- Minimum three years experience in Payroll Implementation required
- Bachelor’s degree preferred or equivalent experience
- Previous Implementation and/or Implementation internal support experience is strongly recommended
- Previous management experience a plus
- Previous experience and understanding of Paylocity’s tools preferred
- Ability to mentor/coach peers
- Strong problem solving/analytical ability
- Proficiency in MS Office with strong Excel skills
- Ability to sit for extended periods, typically 7–8 hours a day
- Ability to operate a computer, use phone systems, type, and use multiple software programs simultaneously
- Must be available five days per week during designated work hours
- Must work from within the U.S.
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) match
- Career development opportunities
- Annual bonus
- Restricted stock unit grant based on individual performance
- Full range of benefits