Medical Receptionist Healthcare Virtual Assistant

<p><strong>Overview:<br /></strong> Snapscale is seeking a highly organized and patient-focused <strong>Medical Receptionist / Healthcare Virtual Assistant</strong> to support a US based healthcare practice in a <strong>remote setup</strong>. This role is responsible for managing patient communication, scheduling, insurance verification, intake coordination, and virtual front desk support while ensuring a seamless patient experience and strict HIPAA compliance.</p> <p>The ideal candidate is tech-savvy, detail-oriented, and experienced in handling high-volume patient interactions in a fast-paced healthcare environment.</p> <p> <strong>Key Responsibilities:<br /></strong> Patient Communication & Admissions</p> <ul> <li>Answer inbound calls and schedule patient appointments</li> <li>Complete new patient intake and referral processing</li> <li>Conduct outbound calls for scheduling, reminders, and follow-ups</li> <li>Schedule evaluations and follow-up appointments using WebPT</li> <li>Support remote intake processes, digital forms, and referral uplo</li> <li>Respond to patient inquiries and frequently asked questions </li> </ul> <p>Insurance Verification & Authorizations</p> <ul> <li>Verify patient eligibility and insurance benefits</li> <li>Enter verified insurance details into WebPT</li> <li>Communicate coverage details and requirements to patients</li> <li>Process and manage prior authorizations as needed </li> </ul> <p>Virtual Front Desk Support</p> <ul> <li>Provide remote front desk support for patient inquiries</li> <li>Assist with check-in/out coordination and basic patient concerns</li> <li>Ensure smooth coordination between patient communication and WebPT system workflows </li> </ul> <p> <strong>Perks:<br /></strong></p> <ul> <li>Health Maintenance Organization (HMO)</li> <li>Competitive pay</li> <li>Government-mandated benefits</li> <li>13th month pay</li> <li>Night differential pay</li> <li>Internet allowance</li> <li>Perfect attendance bonus</li> <li>Yearly salary increase</li> <li>Opportunities for career growth and development </li> </ul> <p>Requirements:</p> <ul> <li>Minimum 1 year of experience in healthcare, customer service, call center, or administrative support roles</li> <li>Physical Therapy account and clinic experience are a plus!</li> <li>Strong English communication skills (written and verbal)</li> <li>Experience with EMR/EHR systems or medical scheduling platforms such as WebPT or similar</li> <li>Experience handling inbound/outbound patient calls, scheduling, and follow-ups</li> <li>Experience with insurance verification, patient intake, or prior authorization processes</li> <li>Ability to multitask and manage high call volumes across multiple systems</li> <li>Tech-savvy and comfortable using digital tools, phone systems, and workflow platforms</li> <li>Strong organizational skills and attention to detail</li> <li>Must be comfortable working in a remote setup with stable internet and a dedicated workspace</li> <li>Knowledge of HIPAA compliance and handling sensitive patient information</li> </ul> <p> Upgrade to Premium to see salary and compensation for all jobs.</p> <p> <strong>Location</strong><br />Davao, Davao, Davao Region, Philippines</p>