Part Time Receptionist

Position Overview 

The Hotel Receptionist serves as the first point of contact for guests, providing a warm welcome and ensuring a smooth check-in and check-out experience. This role is central to guest satisfaction, requiring excellent communication, organisational skills, and a strong customer service mindset. 

Key Responsibilities 

Guest Services 

• Greet guests upon arrival with professionalism and warmth 

• Handle check-in and check-out procedures efficiently 

• Provide information about hotel services, local attractions, and transport options 

• Respond to guest inquiries, requests, and complaints promptly and courteously 

• Manage wake-up calls, reservations, and special guest arrangements 

 Administrative Duties 

• Maintain accurate guest records and update reservation systems 
• Process payments, issue invoices, and manage billing queries 
• Monitor room availability and coordinate with housekeeping and reservations 
• Prepare daily reports and handovers for incoming shifts 

Communication & Coordination 

• Answer phone calls and emails professionally and promptly 
• Liaise with other departments (housekeeping, maintenance, F&B) to fulfil guest needs 
• Coordinate guest arrivals and departures with transport or concierge services 
• Handle emergency situations calmly and follow hotel protocols 

Front Desk Presentation 

• Maintain a clean, organised, and welcoming reception area 
• Ensure promotional materials and signage are up to date 
• Monitor guest feedback and escalate issues to management when necessary 

Skills & Competencies 

• Customer Service Excellence: Friendly, attentive, and solution-oriented 
• Communication: Clear verbal and written skills across all guest interactions 
• Organisation: Ability to multitask and manage time effectively 
• Technical Proficiency: Familiarity with property management systems (PMS), POS systems, and Microsoft Office 

• Discretion & Professionalism: Respect for guest privacy and hotel policies 

Working Conditions 

• Full-time or part-time shifts, including mornings, evenings, weekends, and holidays 
• Standing for extended periods required 
• May involve handling luggage or assisting guests with mobility needs 

 Performance Indicators 

• Guest satisfaction scores and feedback 
• Accuracy of reservations and billing 
• Responsiveness to guest requests and complaints 
• Coordination with other departments and shift handovers