Receptionist

Join the Team at Cord Restaurant

Cord Restaurant is seeking an enthusiastic, professional, and customer-focused Receptionist to become the first point of contact for our guests. As the face of our restaurant, you will play a key role in creating a warm and memorable first impression while ensuring the smooth operation of our front-of-house reception area. Previous experience as receptionist essential. 

If you have excellent communication skills, enjoy working with people, and thrive in a fine dining hospitality environment, we would love to hear from you.

Key Responsibilities

• Welcome guests with a friendly, professional, and positive attitude.
• Manage restaurant reservations using the booking system. (Seven rooms, Open table and Fork)
• Answer telephone calls, emails, and customer enquiries promptly and professionally.
• Coordinate guest seating and waiting lists while working closely with the restaurant management and service team.
• Provide accurate information about menus, opening hours, special events, and promotions.
• Handle customer requests, feedback, and minor complaints professionally, escalating issues to management when necessary.
• Maintain an organized and welcoming reception area at all times.
• Assist with private dining and event bookings.
• Process gift voucher enquiries and other administrative tasks as required.
• Ensure guest information and reservations are handled confidentially and accurately.
• Support the management team with general front-of-house administration.

Requirements

• Previous experience as a receptionist, host/hostess, or in a customer service or hospitality role is preferred.
• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal skills.
• Professional appearance and positive attitude.
• Strong organizational skills with the ability to multitask in a busy environment.
• Comfortable using reservation and point-of-sale systems (training will be provided if required).
• Ability to remain calm under pressure and resolve guest concerns professionally.
• Flexible availability, including evenings, weekends, and public holidays.
• Eligibility to work in the UK.

What We Offer

• Competitive salary based on experience.
• Flexible working hours.
• A supportive, friendly, and professional working environment.
• Ongoing training and career development opportunities.
• Staff meals during shifts.
• Employee discounts.
• Opportunities for promotion within the business.
• Paid holiday entitlement.
• Company pension (where applicable).

Personal Qualities

We are looking for someone who is:

• Friendly, approachable, and welcoming.
• Reliable, punctual, and professional.
• Well-presented with excellent attention to detail.
• A confident communicator.
• A team player with a positive attitude.
• Passionate about delivering exceptional guest experiences.