[Remote] Learning and Development Program Manager

Note: The job is a remote job and is open to candidates in USA. reputed company provides care and lifestyle services for seniors while fostering a supportive workplace for its team members. The Program Manager, Learning & Development executes the company’s learning agenda by managing the learning calendar, LMS, training logistics, vendor relationships, onboarding, and compliance training. The role also designs learning content, applies AI and emerging technologies, and reports on learning effectiveness and participation.

Responsibilities

• Manage the annual learning calendar: scheduling, coordinating, and communicating training programs across the enterprise
• Coordinate facilitation and delivery of learning programs, including sourcing and managing external training partners
• Own the LMS: enrollment, content uplo, completion tracking, and reporting, including assignment and tracking of state-required and annual in-service training with audit-ready records for state surveys (compliance content is developed in partnership with Clinical leadership)
• Administer the mentor program for new community leaders: matching participants, coordinating touchpoints, tracking engagement, and using feedback to strengthen the program
• Deliver a smooth, consistent onboarding experience for corporate team members, managing learning milestones and 90-day touchpoints in coordination with HR Operations
• Coordinate new hire learning across communities in line with enterprise onboarding standards, partnering with HR Business Partners and community leaders for a consistent, timely experience
• Design and develop learning content, including e-learning modules, facilitator guides, job aids, and digital learning experiences, in partnership with subject matter experts and People and Operations leaders
• Design for our frontline workforce: mobile-first, short-format, and available in Spanish and other languages as needed, so learning fits around shift schedules
• Use AI tools to create and iterate on content efficiently: drafting scripts, building assessments, generating scenario-based learning, and adapting materials for different audiences and formats
• Evaluate emerging learning platforms and tools, and recommend where new technology can improve learning effectiveness or reduce production time
• Experiment with new delivery methods such as microlearning, video, simulation, and peer learning, and assess their fit for our team members and operating environment
• Track and report on learning metrics, including compliance completion, time to competency, 90-day retention of onboarded team members, program effectiveness, and participation trends by community and function
• Serve as the day-to-day point of contact for training questions and requests

Skills

• Bachelor's degree in Human Resources, Education, Instructional Design, Communications, Business, or a related field
• 3+ years of experience in learning and development (L&D), instructional design, HR program management, or a related role
• Demonstrated ability to design and build learning content, not just coordinate it
• Strong project management skills; able to manage multiple programs and deadlines at once
• Excellent written and verbal communication skills; comfortable working with all levels of the organization
• Curiosity about learning technology and a track record of testing and adopting new tools (for example, AI content creation)
• Ability to travel up to 35% to communities for training delivery and onboarding
• LMS administration and compliance training tracking in a regulated environment preferred
• Senior living, healthcare, or multi-site operations experience a plus

Benefits

• Eligible for an annual bonus of up to 10% of base salary
• Remote (U.S.)

Company Overview