Job Description: Provide customer support via telephone, instant message, and email. Handle customer inquiries and resolve basic issues involving address changes, order processing, warranties, billing, and payments. Transfer product- or service-related issues to the appropriate Product Support Specialist or department. Serve as the primary contact for inbound business-customer issues. Process a high volume of inquiries and resolve a targeted percentage of them. Troubleshoot customer problems, identify root causes, and use tools and resources to determine solutions. Escalate unresolved issues and follow up with coaching and mentoring to expand product knowledge. Track and document inbound support requests and customer issues. Update customer information and accurately enter contact details. Meet quality, schedule-adherence, and average-handle-time standards. Provide guidance and mentoring to less experienced associates as needed. Perform other related duties as assigned. Requirements: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 21 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Ability to follow established procedures and maintain customer-service focus. Ability to collaborate effectively with team members, supervisors, and support departments. Outstanding communication, listening, and analytical skills. Strong organizational and problem-solving skills. Ability to prioritize tasks and work well under pressure. Ability to adapt to feedback, evolving policies, and structured schedules with varied shifts. Critical-thinking and solution-oriented problem-solving skills. Minimum subscribed download rate of 15.0 Mbps. Minimum subscribed upload rate of 5.0 Mbps. ISP must have no packet loss and ping under 50ms. Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN. Proof of internet speed required. Clean and quiet workspace. Benefits: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Inclusive and diverse workplace culture Healthy work-life balance