Job Description: Provide billing and collections support to new and existing accounts Manage a book of TPA business and assigned portfolio of complex client accounts Reconcile group accounts and accounts receivable Create special charge invoices and bills Research payment, census, billing, eligibility, rate variance, and delinquency issues Request refunds and monitor delinquency reports Process group renewals, new business, terms, and revisions Work with TPAs, brokers, clients, banks, vendors, partners, and matrix organizations to resolve issues and disputes Facilitate internal and external conference calls or meetings Analyze client data and prepare monthly and ad hoc reports Conduct peer audits to ensure quality and mitigate financial risk Track and monitor customer financial performance Identify and implement process improvements Provide internal and external customer service Process, review, and understand multiple system inputs Support cash-team activities, including cash and census application, mailings, filing, electronic invoicing, and general administration Apply financial payments to accounting systems Meet or exceed daily, quality, and individual development goals Provide special project support as needed Requirements: High School Diploma or equivalent experience is required; Bachelor’s degree preferred 3+ years work experience in billing, accounting, or collections role Proficient in 10 keys Strong knowledge of Excel Genasys, SAP, PCRS system knowledge preferred, or quick learner of new applications and systems Analytical, attention-to-detail, and quality-oriented Knowledge of Microsoft applications Solid problem-solving skills Ability to manage time and prioritize appropriately Responsiveness and sense of urgency when dealing with internal and external clients Ability to multitask and shift priorities Ability to work independently and proactively Strong verbal/written communication and organizational skills Leadership and motivational skills in a fast-paced environment Strong interpersonal skills For home working, cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload Benefits: Annual bonus plan eligibility Medical, vision, and dental benefits starting on day one Well-being and behavioral health programs 401(k) Company-paid life insurance Tuition reimbursement Minimum of 18 days of paid time off per year Paid holidays Leaves of absence
