ServiceNow BA

Hello,

Please find the below JD and let me know your interest with an updated resume.

ServiceNow BA

Halifax, Nova Scotia, Canada - Onsite

6-12 Months Contract

Skill Cluster : 300006349212609 - SN-Business Analyst.

Primary Skill : ServiceNow, Business Analysis, CRM Business Analyst

Job Description :

• Required Experience and Skills7+ years of Business Systems Analysis or Business Analysis experience.5+ years of ServiceNow platform experience.
• Experience with ServiceNow Financial Services Operations (FSO) or Customer Service Management (CSM).Strong knowledge of Agile and Scrum methodologies.
• Experience writing user stories, acceptance criteria, business requirements, and process flows.
• Knowledge of REST APIs, integrations, data mapping, and microservices architecture.
• Strong understanding of ServiceNow platform capabilities and business process automation.
• Excellent stakeholder management, communication, and collaboration skills.
• Key Skills ServiceNow Business Analysis Business Systems Analysis REST APIs Microservices Integrations Data Mapping Agile Scrum User Stories Acceptance Criteria Process Flows Financial Services Operations (FSO)Customer Service Management (CSM)Stakeholder Management Requirements Gathering Business Process Analysis.