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Specialty Care Patient Engagement Team Lead
Job Description:
- Lead the Patient Engagement Enablement Team and report to the Specialty Care Patient Solutions Strategy and Enablement Lead
- Partner with Patient Engagement leadership to translate strategy and priorities into clear direction for the Enablement Team
- Create a high-performing organization through talent planning, career development, performance management, hiring, reviews, compensation, and diversity initiatives
- Ensure field teams have the tools, content, training, and technology needed to engage patients, caregivers, and key stakeholders
- Support communication strategy and change management for major initiatives and organizational shifts
- Oversee GTM Excellence strategy and execution, MLR/RC cycles, targeting and territory models, and program governance
- Align GTM Excellence strategy and tactics with each program’s lifecycle stage
- Ensure go-to-market deliverables and tactics launch on time and escalate timeline risks
- Oversee digital solutions including Polaris, Pharmlogic dashboards, and field- and patient-facing tools
- Lead the Enablement Team’s engagement on AI strategy and prioritize AI roadmaps
- Ensure digital and AI capabilities launch on time and are continuously optimized through field feedback
- Champion data and analytics discipline and coach the team to generate and apply data-driven insights
- Ensure KPIs, dashboards, and performance reporting are defined and maintained across Patient Engagement programs
- Review analyses and insights before they inform strategic decisions
- Deliver reporting and actionable insights to Patient Engagement and Patient Solutions leadership
- Lead cross-functional initiatives with brand/marketing, Patient Solutions Enablement, IIS, Digital, GCET, and other partners
- Improve ways of working across Patient Solutions and CFC teams
- Prioritize continuous improvement projects, processes, and resources
- Maintain training roadmaps with GCET so field and program teams are equipped as capabilities roll out
Requirements:
- 8+ years of combined pharmaceutical or biotech experience spanning Patient Engagement, enablement/operations, patient or consumer marketing, and field enablement
- Previous people leadership experience, with a track record of leading a high-performing organization
- Track record of leading enablement functions that build capabilities driving field and program execution
- Experience building launch plans and powering successful product and/or team launches from planning through execution
- Experience leading in matrix organizations, including leading without authority
- Ability to manage both direct and indirect reports
- Strong data, analytics, and reporting acumen
- Experience shaping or deploying AI-enabled tools or digital capabilities in a commercial or patient engagement context
- Ability to influence key stakeholders internally and externally
- Effective planning, prioritization, and organizational project skills
- Strong, proven project management skills, demonstrating the ability to deliver multiple time-horizon-focused projects simultaneously
- Strong interpersonal, written, and verbal communication skills
- Experience supporting leaders with communication strategy and change management for large-scale initiatives
- Strong executive presence and presentation skills
- Experience communicating to senior leadership and cross-functional audiences
- Good judgment and high ethics
- Headquarters knowledge with proven experience working across cross-functional HQ departments, teams, and business units (preferred)
- Experience leading distributed, cross-disciplinary teams toward a shared strategic outcome (preferred)
- Experience shaping strategy for specialty care patient engagement (preferred)
- Advanced degree (preferred)
- Candidates must be authorized to be employed in the U.S. by any employer
- U.S. work visa sponsorship is not available now or in the future
- Position requires permanent work authorization in the United States
Benefits:
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation, holiday and personal days
- Paid caregiver/parental and medical leave
- Medical, prescription drug, dental and vision coverage
- Bonus target of 22.5% of base salary through Pfizer’s Global Performance Plan
- Eligibility to participate in Pfizer’s share based long term incentive program
- Relocation assistance may be available based on business needs and/or eligibility