Trust and Safety Agent

Supporting the Trust and Safety team, the full-time remote Trust and Safety Agent will manage complex safety incidents, provide customer support, and uphold marketplace standards while working Tuesday through Saturday.

Key responsibilities:

• Effectively prioritize and manage high-severity customer contacts with attention to detail
• Investigate Trust & Safety cases with high complexity, ensuring customer satisfaction and adherence to brand image
• Educate users on safety and security practices within the Rover community

Required qualifications:

• 2+ years of Trust and Safety or similar safety-related experience
• 1+ years of experience in customer-facing roles requiring de-escalation of intense customer concerns
• Strong verbal and written English communication skills
• High school diploma or equivalent
• Familiarity with web-based applications such as ZenDesk and CRM tools